Privacy Policy

1Who we are

Cyser makes friendly guides, videos, webinars, podcasts and events that help people a little more mature in years, and the families who help them, get more from their iPhone, iPad and Mac. Most of it is presented by Cy, our AI guide.

Cyser Ltd ("Cyser", "we" or "us") is the data controller for the personal information described here.

Company

Cyser Ltd, registered in Scotland

Company number

SC774842

Address

Office 1116, 3 Fitzroy Place, 1/1 Sauchiehall Street, Glasgow G3 7RH

Email

hello@cyser.org

This policy covers our websites (cyser.org, learn.cyser.org and our shop at shop.cyser.org), our social media channels on Instagram (@cyser_org), Facebook, YouTube and TikTok, our webinars and podcasts, our downloadable guides and videos, and our online and in-person events.

2About Cy and AI

Cy is an AI character created by Cyser. He is not a real person. His image, voice and videos are made with AI tools, and everything he says is written and checked by the Cyser team. We also use AI to help write parts of our guides, which a person always reviews before they're published.

Here's how that affects your information:

• Questions you send to Cy. If you send a question for a webinar, podcast or Q&A, we may use it in a future episode, and Cy may read it out or answer it. We'll never use your full name or anything that identifies you without your permission.
• Live sessions with Cy. Where Cy answers you live, what you type or say is processed by our AI providers to create his reply. Please don't share passwords, money details or other sensitive information in these sessions.
• No automated decisions. Cy gives general guidance. We never use AI to make decisions that have a legal or similarly important effect on you.
• Not used to train AI. We don't give your personal information to AI providers to train their general models, and we choose providers whose terms allow this.

3What we collect and why

UK data protection law (the UK GDPR and the Data Protection Act 2018) says we need a lawful reason, called a "lawful basis", for each use of your information. Here's what we collect, why, and our lawful basis for each.

We don't ask for sensitive information such as health details. If you share it with us anyway, we'll only use it to reply to you, and delete it when it's no longer needed.

4Who we share it with

We use trusted providers to run Cyser. They only use your information on our instructions, under contracts that protect it. The main ones are:

• Payhip, which runs our shop and delivers your downloads
• Stripe and PayPal, which take payments
• GoDaddy and Netlify, which host our websites
• Microsoft 365, for our email
• Google Analytics and Meta (Facebook and Instagram), to measure visits and adverts, only if you agree to those cookies
• the AI tools that create Cy's voice, videos and images.

We may also share information with professional advisers such as our accountant, with a buyer if Cyser is ever sold or merged (we'll tell you first), or where the law requires it, for example a valid request from a court or public authority.

5Information outside the UK

Some of our providers, including AI and hosting services, store information outside the UK. When that happens, we make sure suitable protections are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

6How long we keep it

• Messages and enquiries: up to 2 years after we last hear from you
• Purchase records, including your agreement to our terms: 6 years, for tax and legal reasons
• Questions sent to Cy: up to 12 months, unless used in published content
• Marketing details: until you unsubscribe
• Event photos and recordings: for as long as they're published, unless you ask us to remove you.

7Keeping it safe

We protect your information with access controls, encryption where available and secure, managed Apple devices. We follow the same security habits Cy recommends to everyone else.

8Cookies

Cookies are small files a website saves in your browser. Ours use:

• essential cookies, so the site works and remembers your cookie choice
• preference cookies, to remember settings such as language
• analytics and advertising cookies (Google Analytics and the Meta pixel), only if you agree to them in our cookie banner.

You can change your choice at any time. Our emails may also contain a tiny image that tells us whether an email was opened.

9Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct or delete it
• object to, or limit, how we use it
• withdraw your consent at any time, for example by unsubscribing
• ask us to move your information to another organisation
• ask us to remove your question or image from Cy's published content.

Email hello@cyser.org to use any of these rights. We'll reply within one month, and there's no charge in most cases.

10Children

Our services are meant for adults. We don't knowingly collect information from anyone under 16.

11Other websites

Our websites and Cy's content link to sites we don't run, such as Payhip, YouTube and Instagram. They have their own privacy policies, and we're not responsible for how they use your information.

For the rules on using our website and buying from us, see our Terms and Conditions.

12Changes to this policy

We'll update this page when our services or the tools we use change, and change the date at the top. For important changes, we'll also tell you by email or a clear notice on our website before they take effect.

13Contact and complaints

Email hello@cyser.org, or write to Cyser Ltd, Office 1116, 3 Fitzroy Place, 1/1 Sauchiehall Street, Glasgow G3 7RH.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first, though.